Basic
Features
| IT service management for up to 25 users/devices. |
| Support for up to 10 network devices. |
| Support for up to 25 Office 365 users. |
| Security management. |
| Firewall configuration and rule management. |
| Office 365 administration. |
| Standard business hours support (e.g., 9 a.m. - 5 p.m., Monday - Friday). |
| 24-hour on-call support: Not included, available at an additional hourly rate. |
Pro
Features
| IT service management for up to 50 users/devices. |
| Support for up to 25 network devices. |
| Support for up to 50 Office 365 users. |
| Security management. |
| Firewall configuration and rule management. |
| Office 365 administration. |
| Extended business hours support (e.g., 7 a.m. - 7 p.m., 7 days, including weekends and holidays). |
Premium
Features
| IT service management for up to 100 users/devices. |
| Support for up to 50 network devices. |
| Support for up to 100 Office 365 users. |
| Security management. |
| Firewall configuration and rule management. |
| Office 365 administration. |
| Custom IT strategy planning sessions. |
| Priority response time for critical issues. |
| 24/7 support, including weekends and holidays. |
With every package, you'll get
Provide technical support to users
This includes troubleshooting hardware and software issues and providing guidance and assistance to users on how to use technology effectively across your organization.
IT strategy and planning assistance
This includes working with teams from different departments or functions to identify and address technical issues and develop and implement new technologies.
Technology assessment and recommendations
This includes staying informed about the latest trends and developments in the IT field and identifying opportunities to incorporate new technologies into your organization.
Training and guidance to users
This includes providing instruction and support on using technology effectively and developing and delivering training materials and programs.
Developing and maintaining documentation
This includes creating and maintaining technical documentation such as user guides, system documentation, and technical specifications
Vendor management and procurement assistance
Vendor Management and Procurement Assistance are two essential aspects of business operations. We will build and maintain relationships with suppliers and manage product and service acquisition.
Patch management and software updates
Patch management is critical to maintaining computer systems, software, and networks. We will manage, acquire, test, and install multiple patches on existing applications and software tools to correct security vulnerabilities and other bugs and improve software performance and usability.
Remote monitoring and management
Remote Monitoring and Management (RMM), we remotely and proactively monitor endpoints, networks, and computers. RMM will help us reduce downtime and respond to issues quickly.
Performance and activity reports
Performance and activity reports in IT are critical for understanding how well a system or a network functions and for gaining insights into the activities or actions taken within those systems. These reports can provide comprehensive data and help in decision-making, identifying potential issues, and planning for future capacity or growth.